Do as ILL says not as ILL emails

Some of you have noticed our email discrepancies.

Your emails say to pickup at circulation and/or interlibrary loan. Confusing message - we know.

Just to let you know all materials are at the Main Circulation Desk in spite of
what the automatic emails say that come from the roth@... email address.

Explanation:

This is a pickup location error. The techies tried to remove interlibrary loan from the pick-up
locations. This action created errors when other libraries tried to process WIU I-Share requests. We had to leave ILL in the pickup box so your requests could move forward with out incident. The bad news is that the emails still have ILL as a pickup, but your materials are at the circulation desk.

Translation: The removal of Interlibrary loan pickup location created a vast disturbance in the Illinois library community amoung other interlibrary loan departments when they could not process WIU customer requests. This could have cause many more problems when you did not receive your material. It was easier to let the emails be slightly incorrect so ILLians could receive requested materials without to much hubbub.