Monday, November 3, 2008

ILLiad Feature Spotlight - Renewals

Would you like to renew a book that you received through ILLiad? It's easy to request a renewal online at any time.

1. Log in to your ILLiad Account
2. From the left hand menu, select "Checked Out Items"
3. From the list in the center of the screen, select the item you wish to renew
4. Click "Renewal Request" in red type at the top of the screen.

This will notify Interlibrary Loan Staff that you would like to renew the item. We will contact the lending library to request the renewal. If the renewal is approved, we will update your account with the new due date. If the renewal is denied, we will send you an e-mail.

You may keep the item while we wait to hear about the renewal. It should take no more than one week to hear back from the lending library. If it has been longer than that, please contact the Interlibrary Loan office at 298-2761.

Some problems which might come up:

1. After pressing "Renewal Request", you receive a message like "You can only renew this item between the dates of 11/18/2008 and 11/30/2008"

ILLiad is designed to allow renewal requests only within a certain timeframe around the due date. Wait until the time frame specified and resubmit your renewal request.

2. You are unable to request a renewal.
ILLiad will not allow renewal requests once the item has gone overdue. However, Interlibrary Loan staff can still contact the lending library to request a renewal for you. Contact the Interlibrary Loan office at 298-2761 and let us know the item you wish to renew. If the renewal is approved, your account will be updated. If not, you will receive an e-mail.

Keep in mind that the decision to grant a renewal and the length of the renewal are entirely up to the lending library. WIU Interlibrary Loan staff cannot intervene in these decisions.

Any time you experience a difficulty with the renewal process, or if you have any other questions, please contact our office.