What's up with that email?

As you know by now you pickup your materials at the Circulation desk. So why does the email still say pickup at Interlibrary Loan?

ILL has been a pickup location for many years. Apparently, it more difficult to remove us from being a pickup location than it is to move pickup. Because Interlibrary Loan is a pickup location- our name appears on your email.

In the I-Share software interlibrary loan is embedded as a pickup location and it is not a simple task to remove ILL as a pickup location in this software.

It was thought within a week the problem would be remedied; however, it is taking much longer than expected to fix this problem. Someday soon the emails will reflect pickup is at the main circ desk and ILL will no longer appear as a pickup location.